What is Stinky Bunny all about?
We want to help you "Raise a Fashionista without Breaking the Bank!". At Stinky Bunny, we work hard to curate & design items that are fun, functional and affordable. Family life is expensive but being cute doesn't have to be!
The safety of your little Bunny is important to us! Never let your child(ren) play with packing materials and do not leave children unsupervised while wearing hair accessories, bandana bibs, infinity scarves, tutus or anything with buttons or studs. Always check to ensure buttons, studs & fasteners are secure and sensory toys do not have any wear and tear before giving items to your baby.
When will my order be ready?
For orders placed during the week (Monday through Friday), all ready-made items will be shipped within 24 hours. Orders placed on the weekend are prepared on Mondays. Our handmade tutus and custom apparel have a turnaround time of 2 weeks. Made-to-order tops and onesies have a turnaround time of up to 5 business days. We try to get orders out the door as quick as possible but your patience is appreciated as this is a family-run business.
Where are you located?
We are based in Calgary, Alberta, Canada.
Where do you ship from?
We ship from Calgary, AB
I'm in Calgary too! Do you deliver or can I pick up my order?
For Calgary and area orders, delivery is available for orders $15+ and within select postal codes. The option will be available at check out if your address is within our service areas. Delivery fees vary based on distance and when you spend $40+ or $100+ before taxes you will automatically receive a discounted rate! Contactless delivery is made within 3-5 business days with the exception of made-to-order items taking a little longer.
What shipping options do you offer?
Stinky Bunny ships within Canada and the 48 contiguous United States. Shipping options vary based on the ship-to address. Look HERE to see all the rates for your area.
How long does shipping take?
Standard shipping usually takes 2-7 business days in Canada and the 48 contiguous US but delays can occur and are, unfortunately, out of our control. You can read all of our shipping details HERE!
How is sales tax calculated?
Stinky Bunny is obligated to charge 5% GST on all Canadian orders. However, because Stinky Bunny specializes in Children’s items, orders are PST exempt except for items shipped to New Brunswick and Newfoundland. New Brunswick and Newfoundland require 15% HST be added to all orders.
International orders are tax exempt on the site although you may be required to pay them at import. Stinky Bunny is not responsible for taxes or fees imposed by your government.
Will I pay duties?
Nope! No surprise fees for orders within Canada and the US.
Can I change/cancel my order?
If you have just placed your order but need to make a change please email us at CustomerService@StinkyBunny.ca. Unfortunately you cannot modify or cancel items marked as fulfilled or shipped.
What is your refund & exchange policy?
Please read our Returns page for everything you need to know.
What do I need to know about discounts and promo codes?
You must enter the applicable code at check out to receive the discount. Full policy is found HERE. To claim a promo code, click ORDER SUMMARY at check out and enter the code where it says DISCOUNT.
Can I find you in anyone else's stores?
Sure can! Click HERE to find out where.
Can I mix and match combos?
Nope, sorry. Unfortunately we do not break up combo sets. Stinky Bunny's mission is to make fashion affordable because we want you to be able to raise fashionistas without breaking the bank! Bundling our products in set combinations means we can offer a broader selection of colours & styles while keeping excess, random stock at a minimum. This helps keep our overhead down so we can pass the savings on to you, our cherished customers!
Is the site secure?
Sure is! Stinky Bunny accepts credit card payments through Stripe by Shopify & PayPal because the safety of your information is very important to us. Stripe by Shopify has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All sensitive information is encrypted by Shopify and not stored by Stinky Bunny.
We respect your right to privacy! At StinkyBunny.ca we collect only the information necessary for us to complete your order or to contact you regarding the status of it. The information we collect includes your name, email address, shipping and billing addresses. Stinky Bunny does not see nor store your credit card information at any time.
StinkyBunny.ca will never rent or sell your name or personal information to anyone.