FAQs

What is Stinky Bunny all about?

We want to help you "Raise a Fashionista without Breaking the Bank!". At Stinky Bunny, we work hard to curate & design items that are fun, functional and affordable. Family life is expensive but being cute doesn't have to be!  

The safety of your little Bunny is important to us! Never let your child(ren) play with packing materials and do not leave children unsupervised while wearing hair accessories, bandana bibs, infinity scarves, tutus or anything with buttons or studs. Always check to ensure buttons & studs are secure and sensory toys do not have any wear and tear before giving items to your baby.  

Where are you located?

We are based in Calgary, Alberta, Canada.  

Where do you ship from?

The majority of our items ship out of Calgary however we do have a few items that ship direct from our manufacturers in Asia for FREE!

What shipping options do you offer? 

Stinky Bunny ships world-wide and shipping options vary based on the ship-to address. Many items ship FREE! Look HERE to see all the rates for your area.

How long does shipping take?

Usually about 5 days in Canada and the US for items shipping out of Calgary. Depends on the method chosen and whether or not the items ship from Canada or direct from our manufacturer in Asia which takes longer. Items shipping from outside of Canada can take 2-4 weeks to arrive once they have been processed and sent out.

You can read about all of our shipping details HERE!

What forms of payment do you offer?

You can pay via credit card using Stripe by Shopify or PayPal. Canadian orders can also pay via Email Money Transfer but must do so within 2 hours of completing the order.

How is sales tax calculated?

Stinky Bunny is obligated to charge 5% GST on all Canadian orders. However, because Stinky Bunny specializes in Children’s items, orders are PST exempt except for items shipped to New Brunswick and Newfoundland. New Brunswick and Newfoundland require 15% HST be added to all orders.

International orders are tax exempt on the site although you may be required to pay them at import. Stinky Bunny is not responsible for taxes or fees imposed by your government.

Will I pay duties?

If you are in Canada, you will not be charged any duties on items that ship out of Calgary, Alberta.

International orders may be subject to local taxes and/or duties including items shipped direct by our manufacturer. Stinky Bunny is not responsible for any additional fees that your government may charge.

Can I change/cancel my order?

If you have just placed your order but need to make a change please email us at CustomerService@StinkyBunny.ca. Unfortunately you cannot modify or cancel items marked as fulfilled or shipped.

What is your refund & exchange policy?
Please read our Returns page for everything you need to know.

What do I need to know about discounts and promo codes?

You must enter the applicable code at check out to receive the discount. Full policy is found HERE. To claim a promo code, click ORDER SUMMARY at check out and enter the code where it says DISCOUNT.

Can I find you in anyone else's stores?

Sure can! Click HERE to find out where.

Can I mix and match combos?

Nope, sorry. Unfortunately we do not break up combo sets. Stinky Bunny's mission is to make fashion affordable because we want you to be able to raise fashionistas without breaking the bank! Bundling our products in set combinations means we can offer a broader selection of colours & styles while keeping excess, random stock at a minimum. This helps keep our overhead down so we can pass the savings on to you, our cherished customers!

Is the site secure?

Sure is! Stinky Bunny accepts credit card payments through Stripe by Shopify & PayPal because the safety of your information is very important to us. Stripe by Shopify has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All sensitive information is encrypted by Shopify and not stored by Stinky Bunny.

What is your privacy policy?

We respect your right to privacy! At StinkyBunny.ca we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping and billing addresses. Stinky Bunny does not see or store your credit card information at any time.

StinkyBunny.ca will never rent or sell your name or personal information to anyone.

FOR ADDITIONAL INFORMATION, PLEASE SEE TERMS & CONDITIONS